(This is an article which was first published in the Internet Newsletter)

The internet is becoming increasingly important for all businesses and law is not exempt from this.

I have been fascinated by the Internet ever since I discovered, on buying my first computer when setting up as a sole practitioner in 1994, that there was this thing called the internet, where computers could talk to each other through telephone lines.

I truly believe that over the next 100 years it will bring in changes of the same magnitude as those brought in by the development of the printing press and the telegraph. Already we are able to collaborate with colleagues in real time wherever they are in the world; blogging allows us all to be journalists and the growing popularity of ebooks allows us all to become publishers.

In this new world, the sole practitioner solicitor has a big advantage over his colleagues in larger firms. He (or in my case she) can develop new ideas and services without having to get them past hostile partners. My partnership meetings (of one) are invariably harmonious and generally productive!

If you have a good idea, it is possible, if you have the right skills or a good web designer, to get it online within days or in some cases, hours.

So how can the sole practitioner (or small firm lawyer) take advantage of the opportunities presented by the internet?

The membership site

I set up my membership site, Landlord Law ten years ago. At that time, I had to get bespoke software specially written, but nowadays membership sites can be built fairly easily from open source software such as WordPress and Drupal (the software Landlord Law uses).

If you are a techie, you may even be able to create your own site, using WordPress and plugins. There are courses online to help you do this sort of thing.

What can you provide in a membership site? My site, Landlord Law, is aimed at landlords, tenants, letting agents and housing advisors. The services provided fall into the following groups:

• Information – e.g. FAQ, articles and the like
• Documents – tenancy agreements, notices, standard letters etc
• One to one help – principally provided via the members discussion forum but I also ‘sell’ fixed fee telephone and written advice
• Casework. I offer standard repossession work, for fixed fees.

When Landlord Law was launched in 2001 case work was the biggest part of my income. Now it is the membership subscriptions which are more important.

I am lucky in having a small discrete area of law which lends itself to this subscription service model. However it is not the only one. Have a think about your practice. Is there any specific area where clients would appreciate (and pay for) an online service to keep them up to date?

Where you could also provide precedent documents and give some quick advice in a forum? Most people don’t want a great long written opinion, they just want a quick pointer, or perhaps a bit of reassurance that they are on the right path. You can do this really easily in a forum – and your answers will also help the other members and enrich the site generally.

An online instruction facility for basic case work is also worthwhile. For standard repossession cases it is not necessary for clients to come in and talk to me about it. All they need to do is give details and send over the documents so I can get on with it. My service also requires payment in advance. This means no bad debts which is a considerable saving in time and irritation.

Some case work requires more client contact than this of course, but I expect you do at least some work which would fit this model.

Blogging

It is no good just putting up a membership site and expecting hundreds of members. You have to market it and one of the best ways to do this is with a blog.

When people are considering paying for a service, they like to know a bit about the person or company providing it. A blog lets you show that you ‘know your stuff’ and are a suitable person to help them.

It will also help raise your profile generally, in particular in the search engines. Inevitably your articles will have ‘keywords’ relevant to your service, making you easy to find for someone searching for information in your niche.

There is a lot of writing involved in keeping a blog though. You also need to write in an ‘easy’ style which ordinary people will understand. You don’t want to come across as a pompous fusty lawyer type, as this will put people off.

(Note, you can see my ‘professional blog’ Landlord Law Blog here.

Audio and video

Writing is not the only option. You can record and publish audio ‘podcasts’. This is surprisingly easy to do, and the podcasts can be promoted via your blog and registered on itunes. People can then subscribe and download your podcasts regularly.

Lots of people enjoy listening to podcasts, for example in the car, while walking the dog, at the gym etc. Through listening to your voice regularly they will come to feel they know you, making you an obvious choice if they need legal help.

Or what about ‘vlogging’ – Video blogging? If you have a camcorder you can set this up on a tripod and speak to the nation regularly, updating them with news and comment on your niche. This can easily be published on your blog. You can also set up your own Your Tube channel and publish it there. It’s really not that difficult.

Twitter

People often think twitter must be silly, because of its name, and how can you say anything sensible in 140 characters? Actually you would be surprised but that’s not the point. If you have a blog, you need a twitter account because it is an important way to promote your blog posts.

A vast amount of twitter traffic consists of people either publishing a ‘tweet’ about their new blog post, or recommending (or ‘re-tweeting’) someone else’s blog post. You need to become a part of this. It needn’t take a lot of time (although it can do if you are not careful).

As a sole practitioner you have an advantage in that you can tweet for your business under your own name. People like to follow a real person with a real photo in their twitter profile.

Let’s talk technical

Blogs are quite easy to set up. You can set up a blog using the free Google software on Blogger in a couple of hours. However if you are serious about blogging it is best to have a self hosted blog, maybe as part of your firm website.

WordPress is the most popular blogging software. Many web hosting companies provide it for free and you can install it with just a couple of clicks. You then need to customise it with a ‘theme’ to give it an individual look.

I use a brilliant premium theme called Headway (affilate link), which has a ‘visual editor’ allowing you to change the appearance of your site without using code. You can further customise your blog with bits of add on software called ‘plugins’ of which there are thousands, for all kinds of purpose.

Or you can just commission your web designer to create a bespoke website and leave it at that, but I find that half the fun is messing about and tweaking my site.

Newsletters

As well as writing your blog, and giving out useful nuggets of information to your followers on twitter, you should produce a regular newsletter.

This performs a number of functions. It keeps you in the forefront of your clients mind, making you (hopefully) the obvious choice for legal work if they need it. You can also use it to sell your services and any products you may decide to produce (see later).

However remember that it is all too easy for people to consign your newsletter to the spam folder. Once this is done, all future newsletters will go there automatically, so they simply won’t see them. Try not to do anything which would make them want to do this.

If you decide to set up a newsletter it is a good idea to use one of the specialist companies such as Constant Contact, Aweber or Mailchimp. If you are worried about producing content there are firms out there who will do this for you, such as www.words4business.com.

Be your own publisher

If you write a book nowadays, you do not need to worry about publishers. You can do it yourself! With the growing popularity of kindle, ipad and other ebook readers, people are increasingly buying ebooks rather than paper books, and they are not hard to create.

The ebook can either be given away for free, maybe as an incentive to get people to sign up to your mailing list, or be sold via your website to form an extra income stream.

Many people sell their ebooks using an online service called ‘e-junkie’ which is fairly easy to use and very cheap. Alternatively you can add a shopping cart to your blog or website. You will need one which will allow you to sell digital downloads.

I have set up a whole new ecommerce business recently with my web designer specifically to sell my ebooks and kits, which we produce ourselves called Your Law Store. This has already started to make a modest profit

Conclusion

With the ever increasing complexity of our world, people are crying out for easy ways to understand information about the regulations which affect their daily lives. Lawyers are the best people to provide this. The internet is the perfect medium for providing it, promoting it, and selling it.

If you are a sole practitioner who likes writing, has keyboard skills and enjoys messing around with computers, the world is your oyster!

This article was first published in the Internet Newsletter.  See also the interviewes on which it was based in the posts below.

There can be very few solicitors unaware of the arrival of the Quality Solicitors brand on the legal landscape. With their pink and black colours, launch parties, and snazzy advertising, they have made an immediate impact on the High Street.

Last year I wrote an article about Quality Solicitors (QS) as part of a series on referral organisations, which at that stage is essentially what they were. Why the change? It is all down to the Legal Services Act, and the effect it will have on the market, says Craig Holt, the dynamic CEO and driving force behind the QS brand. He explains:

“When the LSA comes into effect “find a solicitor” type services will become extinct. Why? They only operate successfully now because of how fragmented the legal market is. When people need a lawyer there is no brand name they immediately think of and go to. So they have no choice other than to ask a friend or browse the Yellow Pages or go online and type in “solicitors in Liverpool” etc.

The LSA will change all this. The biggest impact will be the entry – in a wide variety of forms and demographics – of brands in the legal market. We took a decision to ensure that alongside Tesco, Virgin and Co-op , QualitySolicitors was one of those brands. In fact, our aim is for it to be the legal brand.”

So the decision was taken to alter the model of QS.

“The most effective way of establishing a new “high street” name brand alongside the banks, opticians, travel agents etc is to be amongst them and to have a national physical presence.

We therefore refined the QualitySolicitors model to be more akin to a franchise arrangement. QualitySolicitors members now actually become QualitySolicitors. They retain their name and therefore their own goodwill and reputation but brand as “QualitySolicitors [firm name]”.

It has been and is a huge undertaking. The first fifteen ‘founder members’ launched in May. How was it for the firms?

The QS firm in Brighton is Howlett Clark. Partner Warren Clarke :

“It was a massive undertaking for us. A full rebrand of our offices, website, stationary. Every facet of the business had to change. It was all done in around two months as we signed on the dotted line to become Founder Partners only in March.”

The QS firm in Wigan is Stephensons. They have a number of offices but only the Wigan office was re-branded. Partner Tom Bridge:

“Change of signage , internal branding , new uniforms for staff etc . As we deal with so many different work types we had to ensure that the staff in that office could deal with any type of enquiry across the board . A lot of training was required and a lot of input from the various worktypes”.

A lot of work then. Was it justified?  The QS firm in Hull is Lockings. Partner Richard Swaine is enthusiastic:

“Being part of the QualitySolicitors brand has, in a short time, very significantly raised our profile locally both amongst fellow professionals from other law firms and disciplines and with our existing and prospective client base. It has also given our staff a real boost and a feeling of belonging to something big new and exciting”

Tom Bridge is more cautious:

“It has not impacted massively in terms of the fees generated so far but the major benefit is that it has provided us with a lot of free publicity, it has created a lot of interest locally and has provided an opportunity to potentially work with a firm in London on a new QS retail unit in a shopping centre .”

While Warren Robertson is reserving judgment:

“It has not been a cheap undertaking! As to whether we have recouped our costs, we will not know for some time. The television advertising is due to start in September and the key time for being able to gauge the success of it will be say in six months to a years time”.

Not all the initial QS member firms will go forward to become branded QS firms. Some have decided not to take this route, others have been dropped as the QS model only allows one QS firm per town or city. Last year I spoke to Brian Inkster of Scottish firm Inksters, not one of the new branded firms. What is his firms position?

It will, he says

“depend on how well current initiatives on the part of QualitySolicitors, work out. The Legal Services (Scotland) Bill has not finished its passage through the Scottish Parliament and when it does it may well be somewhat different from the Legal Services Act in England. This could dictate if and how we rebrand in association with QualitySolicitors”

Although he would prefer ‘Inksters QualitySolicitors’, to ‘QualitySolicitors Inksters’.

So what of the future? Craug Holt again:

We are due to launch 35 new QualitySolicitors ‘branches’ next month and will have 100 nationwide before the end of the year. We have received enquiries about becoming a branded firm from over 1,000 law firms. Our aim for this time next year is for approx 250-300 ‘branches’ providing total UK coverage. We have had applications now from firms in most towns and cities however we have yet to reach decisions in most areas and therefore are happy to still receive applications.

As Warren Robertons points out, the LSA will change everything :

“being good lawyers will no longer be enough, as we will be competing with the most successful companies in the country, with bottomless pits of money, colossal marketing machines, massive retail presence, potential client databases well into the millions and at least some with an utterly ruthless approach.

But Tom Bridge has faith in the QS model establishing “a national presence in advance of the implementation of the legal service act reforms . Being part of it provides us with a vehicle to potentially compete with new entrants to the market”

What is Craig Holt’s advice then for the rest of us?

“Do something and do it now. Complacency is not an option.”

You have been warned!

With thanks to Craig Holt CEO Quality Solicitors, Warren Robertson of QualitySolicitors Howlett Clarke , Tom Bridge of QualitySolicitors Stephens, Richard Swaine of QualitySolicitors Lockings , and Brian Inkster of Inksters .

UV6UHYHK382C

This article was first published in the January/February edition of the Internet Newsletter.

In this short series I have looked at Quality Solicitors, a very new player run by a barrister for solicitors, and Contact Law, a non solicitor run organisation which started in 2005. LawNet is very different from both of these.

Started in 1989 by Simon Maddox a visionary solicitor in Birmingham, it was formed as a way for firms to collaborate on issues such as training and the sharing of knowledge. LawNet started initially with eight firms, five of whom are still there today. The group then grew fairly rapidly and there are now some 65 member firms (59 in England and Wales). LawNet firms generally are very loyal to the brand, as 80% of them have been members for over five years.

There are three main areas where LawNet helps its members:

1. Group purchasing powers. The group negotiates professional indemnity insurance terms for the group as a whole, which gives members firms security and very reasonable rates. In fact LawNet members did not have any worries at all about PI this year, as this is the second of a two year deal which was negotiated for them. The placing at £1.2 billion is the largest in the legal sector, which is very attractive to brokers and insurers alike.

2. Quality assurance. LawNet has its own ISO 9001/2008 Quality Standard which is nationally (and internationally) recognised, and very rigorous. Firms are inspected independently every six months, and it is a requirement of all firms that they are accredited to this standard within two years of joining.

3. Learning, shared knowledge and resources. LawNet is accredited for CPD, provides training for all its firms, and holds an annual conference. They also have a number of specialist panels and refer work to each other, to use their group resources to the best advantage. For example there are some 8-9 firms who specialise in medical negligence, and they receive referrals from other LawNet firms. .

LawNet is owned by its members and any profits are either ploughed back into developing and providing services, or re-distributed. There are fairly hefty membership fees paid monthly, ranging from £900 per month depending on firm size, but most find that these are easily offset by the savings that they can make from the group services. One firm is reported to have saved some £35,000 on PI insurance premiums alone upon joining LawNet!

But what do the members firms say about it? Andrew & Co LLP (www. andrew-solicitors.co.uk) joined in 1989. They are a Lincolnshire firm and joined initially as they felt that they needed to broaden their horizons. LawNet has been very worth while for them. Philp Hoskins, partner, suggested the following additional benefits of membership:

* Networking. Relationships with people in management at other LawNet firms and with fee earners have proved invaluable. Two way advice is something which is really quite unique.
* Bulk Purchasing. LawNet gives mid market firms the opportunity to use products such as WestLaw and LawTel, which are normally beyond the reach of most mid market firms
* CMS Cameron McKenna. Our relationship with a leading City firm brings significant benefits to corporate/commercial lawyers within the group

He went on to say “There are no disadvantages to membership of LawNet as such. The professional indemnity insurance scheme means that membership in most cases is self funding.”

Note that the relationship with CMS Cameron McKenna referred to is under an arrangement called LawTeam. This provides LawNet members and their clients access to a number of benefits including free telephone advice, corporate transactional support, tender support, transactional referral service and reduced City rates on larger transactions. The relationship is governed by the LawTeam Protocol which includes a non-poaching condition. It is of great value to and is used regularly by many LawNet firms.

Another member is Keston Cunningham John (www.kcj.co.uk) in Norfolk. Readers may remember Mary Porch, Marketing Manager of Kester Cunningham John’s comments about Contact Law in my last article. How does she view the firms membership of the LawNet group?

“LawNet membership works for different firms in different ways. Many were initially attracted to the group in the 1990s on the back of professional indemnity insurance savings but now see substantial benefit from the courses, workshops and conferences offered and especially from the networking opportunities they provide.
The knowledge sharing between firms is generally good, whether you use your own network of contacts built up within the group or avail yourself of the ’round robin’ e-mail system for getting answers to specific questions. Items such as regular draft press releases are a useful addition.”

For a long time the benefits of LawNet have mainly been ‘internal’ ones. Shared resources, collaboration, bulk purchasing. It is only fairly recently that they have decided to use the group for more ‘external’ relations. Some 18 months ago (before Quality Solicitors burst into the limelight) it was decided to do more on the group marketing front, and the idea for the www.LawNetSolicitors.co.uk website was born.

This is the group’s marketing website, and unlike other referral sites, the member firms are all named. The idea with the website was to do more than just provide a referral service, but to give Q&A which will allow readers to do a bit of research on their on their problem, and help them find the appropriate firm for the particular problem that they have.

The website is very new, having had a ‘soft launch’ in July 2009. They do not have a lot of money to throw at it (members do not pay any referral fees), so are now working at improving their search engine optimisation and trying to grow organically. However several member firms have already received enquiries and work from the site, although it is still early days.

What do the members think of the new initiative? “Strengthening identity, and creating a stronger brand, with the greater credibility this gives all members of the group” are considered by Phillip Hoskins to be particularly important aspects. “The website is part of the long term development of the support which the group can give to individual member firms”

Mary Porch is more cautious: “Like any organisation, Lawnet continues to evolve to meet the changing needs of its members. If it is able to add ‘work generation’ to the list of benefits this will be a bonus but the new web initiative is entering an already- crowded market place so it is very much “wait and see””

As to the future, the group is obviously very stable and is well placed to face out whatever horrors the post Legal Services Act regime may throw at the profession. The LawNetSolicitors.co.uk website is an important part of the mix, and the group is actively looking for new firms to allow them to have a more comprehensive cover. Target firms are those with between about 6 and 30 partners (the model does not suit very large firms) in Leeds, Liverpool, Birmingham and the west country, in particular areas such as Torquay, Exeter, and Taunton.

Said John Thomas, Chief Executive of Law Net:

”Our model has stood the test of time and we have a very loyal membership, who long ago saw the benefit of collaboration and being part of something bigger. We are well placed to meet the challenges ahead and make the most of being “Stronger Together”.

*****

With thanks to John Thomas, Mary Porch, and Phillip Hoskins.

Contact Law are big players in the solicitors referral field. The company was started in 2005 by James Vintin and Dan Watkins as they felt that there was an opening for a service to help members of the public find a suitable solicitor. They were also interested in developing services to help solicitors deal with the deregulation of legal services, to be brought about by the Legal Services Act.

The Contact Law service works by potential clients first contacting them. This will either be via their web-site www.contactlaw.co.uk (they are very highly placed by Google for some 150,000 law related search words) or via one of their partnerships, for example with big brand names such as the Daily Telegraph.

The Contact Law case handlers will then talk to the client to find out more about their case. If they do not appear to be suitable for referral (for example if they have no budget and the case is not one suitable for no win no fee) they will normally be referred to another organisation, such as the Citizens Advice Bureau. If the case appears to be a good one, it will be referred to one of the Contact Law member firms. All member firms are obliged by their service agreement to contact the client within four hours. After that it is a matter for the firm how they deal with the case.

What experience have member firms had? Three people I spoke to, Colin Carr, new business manager of Rollingsons Solicitors, Duncan McNair partner with Child and Child, and Peter Todd partner at Hodge Jones & Allen all confirmed that their firms are very satisfied with the service, and that they would be staying with the company long term.

Rollingsons have been with Contact Law almost from the beginning. They have been very pleased with the quality of the work referred to them, and in particular have received good referrals for family and employment law.

Child and Child joined more recently, some 12 months ago. Duncan McNair told me that his firm chose Contact Law because “there are many in the field but Contact Law stood out to me from my enquiries”. Referrals are currently about 10 per month and he is happy with this, although not all referrals turn into cases. But overall he is extremely pleased.

Hodge Jones & Allen joined about 18 months ago, attracted by the method of charging. Peter Todd: “The basic charging model is that they charge 15% of fees billed.  This means that you can receive referrals from them without any cost.  If a referral does not proceed, then there is no charge.  If, however, it goes on to generate fees, then there is a percentage fee.  This cannot apply to personal injury work, as it would otherwise be an unenforceable contingency agreement.  There are advantages for firms in cash-flow in this arrangement and also that the cost incurred is directly related to the revenue generated for the firm.”

So far as the work referred is concerned, “Overall, I would say the experience has been good.  Although the quality of referrals can be variable, this is always the case in any form of marketing and often there are some really good referrals, albeit mixed in with some poor ones.  At least the poor ones only involve your time in sorting them out.” He estimates that they receive in the region of 30 referrals a month.

How do firms become Contact Law panel members? Most firms apply, and selection is based on signs of quality within the firms. Lexcel or some other accreditation is generally helpful, but not necessarily essential. However, probably the most important part of the assessment takes place after work has been referred, as there is a rigorous program of customer feedback. James Vintin explained: “We will contact clients at certain pre-set intervals, for example shortly after referral, when the work is underway, and after completion of the work. The responses are fed back into our software, which will help inform our caseworkers when referring work. Ultimately the amount of work we will send a firm will depend very much on client feedback.”

The firms mentioned above are all based in London. What about firms in more rural areas? Kester Cunningham John, an East Anglian firm, have had a different experience. They joined Contact Law in 2007, but left 18 months later in spring 2009 after reaching the conclusion that that what had seemed a good idea in principle was not working in the East Anglian market place. Marketing manager Mary Porch explains:

“In market towns there is a sense of community and people talk to each other.  So, in reality, most people who need legal advice will either have used a local firm before, or have a friend, work colleague or family member who has.  The majority of those who are ready to pay for advice will be faced with a choice between several local or regional firms whose names they know.  So, by default, the majority of people coming the Contact Law route are doing so because they are looking for a cheap solution.  The time spent following up the dead-end leads was too great to make it worth carrying on with the scheme in search of an occasional gem.  It is almost certainly a business concept which works much better in larger more anonymous cities, and for firms who are able to offer public funding for a wide range of their services.”

For those firms in “anonymous cities” however, the Contact Law service is likely to prove very beneficial. Peter Todd: “Whilst solicitors may regret a ‘middle man’ coming between them and the consumer, on the other hand solicitors are not necessarily skilled at marketing.  I see no particular reason why firms cannot outsource their marketing costs to agencies such as Contact Law.  Contact Law do provide value to the consumer in that they are able to put the consumer in touch with a solicitor who has the expertise to handle their case and moreover is actually willing and keen to do that sort of case.  This can save a consumer a lot of hard work in shopping around.  There is also” he added, “nothing to prevent solicitors from increasing their hourly rates by 15% to cover the costs, so that effectively the work funds itself.” An interesting thought.

Contact Law were recently acquired by Thomson Reuters, and this has allowed them far greater resources, in particular for marketing. They are eager to expand their service and their future plans are very exciting.

James Vinter : “We are now talking to big brand names, such as supermarkets and similar organisations. These companies want to provide a legal service, but will not generally want to employ a team of lawyers to do the case work themselves. We can provide a white label service which they can outsource to, with service level agreements with quality solicitors firms to do the work. This makes our service very attractive to these big brand names. The brand names will earn by taking a share in our referral fee, but the 15% we charge the solicitors will not be changed. In this way we can make Tesco Law work for our member firms, as legal work for clients acquired by big brand companies under their legal service, will actually still be done by regular solicitors firms.”

In conclusion, whether Contact Law will work for your firm will depend to a large extent on the sort of firm you have and where you are based. For city firms, Contact Law looks like an excellent service, and one which may (for their member firms) lessen, if not banish altogether, the spectre of Tesco Law which hovers over us all. However clearly the service does not work for everyone, and perhaps firms in the smaller market towns may be best off relying more on their local reputation and contacts.

With thanks to James Vinter. Colin Carr, Duncan McNair, Peter Todd and Mary Porch.

Note – this article was first published in the Internet Newsletter (November/December 2009 issue).

This article was previously published in the September 2009 isssue of the Internet Newsletter.

“I would like to make it clear” said Craig Holt, barrister, founder, and CEO of Quality Solicitors “that this is not just a referral company, providing leads to solicitors. It is much more than that”. Right. So what is it then?

It all started when Craig moved to Leicestershire and had difficulties in finding a suitable conveyancing firm. The idea came to him then for developing a trusted brand. More recently, he found an increasing number of solicitors he worked with expressing display at the future of the legal profession and the prospect of ‘big name’ brands entering the market. “How can we possibly compete?” they would say. Craig’s answer was that that alone perhaps they couldn’t, but by combining forces with other like-minded firms they could be powerful enough to provide real competition from within the profession. He decided to give it a go.

This was in about March 2008. Since then he has been working hard to make the dream a reality. Central to this was finding firms to do the legal work. One of the earliest was Scutt Beaumont, a small general practice in Leicester. Senior partner Prakash Modi admits that initially he was very sceptical. However “Craig was very persuasive” and eventually he agreed to join, becoming part of the initial pilot launched in September 2008.

After news about the scheme hit the press, Quality Solicitors were deluged with applications from solicitors firms wanting to join. What are the selection criteria? Craig:

“Our selection committee, of which I am the head, is openly and unashamedly subjective Although accreditation and Lexcel are important, they are not everything. Rather we spend time to get a real feel for the ethos of a particular firm. We look for firms who embody our own approach – an “anti-Tesco law” approach, firms who deplore the over-commoditisation of legal services, and believe passionately in the value of real relationships with clients.”

A more recent member is Scottish firm Inksters. Sole practitioner Brian Inkster:

“One of the main things which attracted me to QSO was the quality aspect. The company only take on firms they consider suitable, and work is subject to quality control. This is done by clients being asked by the head office to give feedback on their experience. If a firm proves unsatisfactory, it will be asked to leave the group. I like the fact that there is an independent third party review in this way”.

The service is essentially a hub and spoke operation. In the centre is Quality Solicitors, who receive queries, either via the web (www.qualitysolicitors.com) or by phone. LLB graduates are employed to assess these, and pass them out to member firms. Firms have an obligation to respond to referrals within a few hours. After that it is up to them. So how happy are the member firms with the work received?

Prakash Modi is delighted. He has made a good profit from his membership so far, and has employed an additional solicitor and legal clerk to deal with the extra work. In fact the only problem is that at times he gets more work than the firm can handle!

Brian Inkster is also upbeat. “We have already received referrals, indeed I was surprised at the number we received so early on. Some have been converted to clients, other may do in the future”. Another firm we contacted however was unwilling to comment, just saying that it was early days and that their experience had been “mixed”.

There is obviously a cost to member firms. This is an annual subscription rather than a fee per case, and is based on whether referrals are national or local. Although it is obviously a fairly hefty sum, both Brian and Prakash feel it is money well spent.

So what is the future for Quality Solicitors? The immediate job is to recruit more member firms to deal with the deluge of work coming in. Apart from this, Craig has ambitious plans for the company.

“We have just launched the QualitySolicitors.com Buying Group which provides discounts on a wide-range of items, sometimes so much that it actually offsets the cost of QualitySolicitors.com membership!”

The company is also looking to provide free CPD, and run regular courses and conferences for member firms.

And long term? Craig again :

“I see us growing to be the first true household name legal organisation. People will talk of Barclays for their banking, Halifax for their mortgages, Direct line for their insurance and QualitySolicitors.com for their legal needs.”

You know, he might just do it!

© 2009 Tessa Shepperson

With thanks to Craig Holt of Quality Solicitors, Prakash Modi of Scutt Beaumont and Brian Inkster of Inksters.

Note: you will find a more recent article on Quality Soliciors (August 2010) here.

Unlike many solicitors, I have run my legal business online for the past eight or so years. In November 2001 my LandlordLaw site was launched and I have been running it successfully every since.

During that time there have been many ups and downs, and I have tried various new initiatives with varying degrees of success. However the basic model of an online subscription information service worked from day one, and I now earn the largest proportion of my income from members subscriptions.

As I am a bit of a trailblazer in the way I work, I am interested generally in the provision of legal services online, and indeed the general development of the legal profession.

Also as a solicitor of over 20 years I believe that solicitors are the best people to provide legal services. After all we have all had to pass extensive examinations in law before being allowed to practice at all, we have to do continuing education every year and provide professional indemnity service as a condition of being allowed to continue in practice, and we operate under a strict code of conduct which includes strong ethical standards.

In this new 21st century things are changing. The internet is with us and all businesses must take account of it to survive. And now web-sites alone are not enough. We are in the era of web 2 with blogs, social networking sites and who knows what else? Openness is all the range.

Solicitors do not fit easily in this new scheme of things as our instinct and training is towards confidentiality and discretion. Also as we charge for our time, not widgets, the prospect of giving away legal advice and information for free is rather a scary one. The prospect of others giving away legal information for free is even more scary as it threatens our very existence.